HOW LONG UNTIL I RECEIVE MY ITEMS?
The average order will process and ship within 10-14 business days.
Regular business days are Monday through Friday. (This does not include weekends or holidays)
UNDERSTANDING FEDEX TRACKING ON YOUR ORDERAs soon as you complete your order, our online processing system will email you an order confirmation. If any of the information is incorrect, please email us at Sales@XSeating.com.
- “Label created” means that we are still processing your order and making everything ready for FedEx pickup.
At this time, please disregard the expected ship date and delivery date on the FedEx label as those are only an estimate.
- “In transit” means that FedEx picked up your order and it is on its way to the shipping address on record. Delivery date is now accurate. During this time, if you would like to change the delivery date for reason, you can contact FedEx at 1.800.463.3339 and schedule a different delivery date free of charge.
- “Delivered” means that FedEx has delivered your order to the shipping address on record. The label will show the exact date and time your order was delivered.
SMALLER ITEMSSmaller items can be shipped via FedEx or UPS
Packages do not require signature but will be left at the discretion of the carrier
FedEx/UPS typically require 3-6 days after shipment for arrival
LARGER ITEMSSent via a delivery truck (usually on a pallet) with a contracted carrier.
The carrier will call to schedule a drop off time with you
We call this delivery 'Curbside' because you'll need to move the package into your residence yourself.
Keep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like UPS or FedEx, so you may require the assistance of a friend or family member at delivery
Although your items are delivered curbside, please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods.
X-Seating has a 30 day return policy. If you are not 100% satisfied with your purchase, please contact us to process your return. We will refund you the cost of your product minus a restocking fee.
30 day Money Back Guarantee and Free Returns are only valid on items that were received with a manufacturing defect.
Items being sold by third parties are pursuant to that companies return policies.
In order to qualify for a return, you must pack the item in the original box we shipped. If you no longer have the original box, you may use an alternate box that is the same size or smaller than the original box we shipped to you. We will not provide boxes in order to facilitate a return. Boxes may be purchased from us for a fee.
We will not reimburse you for the cost of return shipping if items are returned with any other shipping service, label, or postage other than what we provided to you.
If you return an item that is in usable condition, or if we attempted to make your item in usable condition, you will not be eligible for Free Return or Money Back Guarantee.
Quick ship fees are non refundable.
HOW DO I RETURN AN ITEM?
Please contact customer service at Cs@XSeating.com for more information on returning an item.
Allow 24-48 Hours for a reply